Maintenance Request Process:
All maintenance requests must be submitted via email :
Rental Homes: maintenance@cbman.com
Woodhill Apartments: whmaintenance@cbman.com
Please include the following details in your request:
- A description of the issue
- Your full address
- Your name
- Your contact phone number
Maintenance will reach out to schedule an appointment. Rental Managers are not authorized to accept maintenance requests under any circumstances, including emergency requests.
After-Hours Emergency Maintenance:
The following situations are considered emergencies:
- Fire: Call 911 immediately. Once safe, contact emergency maintenance at 859-600-6041
- Flooding: If water is leaking uncontrollably, turn off the water supply immediately. If a shutoff valve is not available, turn off the water to the entire unit. Management will show residents the locations of the shutoff valves.
- No Heat: In winter months when temperatures are below freezing.
Emergency maintenance personnel will assess whether the situation qualifies as a true emergency. If the emergency maintenance line is called for issues that are not considered emergencies, the resident's rental account will be charged for the on-call technician's time.